Returns

We want you to love your KLOP cords and yarns. If something isn't right, we're here to help.

Return window

You can return unused items in their original condition within 30 days of delivery.

Items that can't be returned

• Skeins that have been cut, used or unwound
• Items damaged after delivery

Damaged or wrong items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a refund at no cost to you.

How to start a return

1. Contact us through our contact page with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions.
3. Once we receive and check the item, your refund is issued to your original payment method.

Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.